Privacy Policy

Last updated: March 2025

Ruby Choco Bliss (“we”, “us”) respects your privacy. This policy explains what information we collect, how we use it, and your rights. We are based in Meerut, Uttar Pradesh, India.

1. Information We Collect

• Contact and order details: When you send an enquiry or place an order (via our website form, WhatsApp, email, or Instagram), we may collect your name, phone number, email address, delivery address, occasion, custom message/names, and any other details you provide for the order.
• Device and usage data: When you visit our website, your browser may send standard data (e.g. IP address, device type, pages visited). We do not use cookies for tracking or advertising. Our site may use local storage to remember preferences (e.g. theme) or to store enquiry data locally before it is sent.

2. How We Use Your Information

We use your information only to:

• Process and fulfil your orders (including customisation and delivery).
• Contact you about your order (e.g. confirmations, delivery updates).
• Respond to your enquiries and provide customer support.
• Improve our website and services (e.g. understanding how the site is used).
• Comply with applicable laws (e.g. tax or legal requirements).

We do not sell or rent your personal data to third parties.

3. Sharing of Information

We may share your information only where necessary: (a) with delivery partners to fulfil delivery; (b) with payment processors to complete payment; (c) if required by law or to protect our rights. We do not share your data for marketing by other companies.

4. Data Retention

We retain order and contact information for as long as needed to fulfil orders, handle complaints or refunds, and for legal or accounting purposes. You can ask us to delete or correct your data by contacting us; we will do so where we are not required to retain it by law.

5. Security

We take reasonable steps to protect your data (e.g. secure communication, limited access). No transmission over the internet is 100% secure; we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of your personal data. You may also withdraw consent where we rely on it. Contact us via the details on our Order / Contact page. If you are in India, you may have additional rights under applicable data protection laws.

7. Third-Party Links

Our website may link to third-party sites (e.g. WhatsApp, Instagram). We are not responsible for their privacy practices. Please read their privacy policies.

8. Children

Our services are not directed at children under 18. We do not knowingly collect data from children. If you believe we have collected a child’s data, please contact us and we will delete it.

9. Changes

We may update this Privacy Policy from time to time. The “Last updated” date will be revised. Continued use of our services after changes means you accept the updated policy.

10. Contact

For privacy-related questions or to exercise your rights, contact us via WhatsApp, email, or Instagram (see our Order / Contact page). Address: Meerut, Uttar Pradesh, India.